This document explains what this service includes and what it does not include.
– Specialist equipment (except a lift/crane service)
– Assistance and guidance with positioning the hot tub at the desired location
– Assembly and assembly of all furnace and chimney parts
– Assembly and attachment of the steps (step) and the external shelves and glass holders (if applicable)
– Attaching the cover
– The removal or collection of the packaging of the hot tub
– Lifting / crane service to lift the bather over immovable / non-removable obstacles
– Removal of fences, gates, etc
– Selection of the location for the hot tub
– Base preparation
– Chimney installation through the roof in gazebos, pergolas or other types of enclosures
– Commissioning the hot tub – lighting the fire, filling it with water
– Application of water treatment products
– Moving the hot tub on stairs (even if arranged in advance) is only possible with sufficient assistance provided by the customer
– Selecting or marking attachment points for accessories such as shelves, handrails, or towel holders is not included in this service. The customer is responsible for indicating where these accessories should be installed.
● When you choose the Additional Assistance & Installation Service, we will ask you to provide as much information as possible about the intended exact destination of the hot tub at your property. This will enable us to complete the final placement and assembly of the Gardenvity hot tub properly. This information could include photos, videos, measurements, intended movement trajectory, etc. It is essential that you assist us at your best capacity to help us foresee any issues or obstacles (e.g. steps, slopes, fences, overhanging tree branches etc.) that may prevent us from completing the works. Mutual and prompt cooperation before the arrival of field-based technicians is crucial.
● The Additional Assistance & Installation Service is carried out by a single competent specialist.
Depending on the terrain and access conditions on your property, the specialist will require your assistance to safely move and position the hot tub — especially on uneven or sloping surfaces (such as grass) or where there are stairs, thresholds, or low fences along the path.
● If a crane is required for the delivery of the hot tub to the final destination, it is your responsibility to make the necessary arrangements with a crane operator and to pay for this equipment.
● When we evaluate your situation and suggest the best final delivery method, if you disagree with our decisions, we reserve the right to refuse to deliver the hot tub to its destination utilizing the Additional Assistance & Installation Service. A standard, kerbside delivery service would be performed in such a case, and we would return the payment for the Placement & Assembly service within 14 days.
● Whichever delivery method you choose, you will have to ensure access routes for successful delivery and unloading of the hot tub.
● Due to a variety of fire safety requirements in different areas, we only offer general fire safety guidance and cannot be liable for fulfilling all the fire safety rules in your location even when providing the Additional Assistance & Installation Service. If needed, please consult your local authority in advance.
● We accept no liability for acts of God, fire or weather-related issues that may impact our ability to place and install your hot tub. If you are aware of such issues but do not communicate them, and if we are unable to complete the hot tub placement and installation works after arrival at your property, we reserve the right to request full payment.
The customer is fully responsible for ensuring a safe electrical connection and proper grounding on their property.
With our Additional Assistance & Installation Service, we’ll help you safely position and prepare your hot tub — so all that’s left is to fill it, light the fire, and relax.
